Case study · Zappter eSIM

Two networks, one brand.

The UK plan on Gamma, the travel plans on 1GLOBAL, both sold and supported in the Community Fibre app.

Request a demo See the eSIM offer

Unlimited UK eSIM · Gamma£17

a month. Unlimited data, calls and texts, £15 for broadband customers.

Travel eSIM · 1GLOBALfrom £2.29

in 160+ countries. Save up to 96% on roaming.

Community FibreLondon fibre broadband

Unlimited UK eSIMon Gamma

Travel eSIM160+ countries on 1GLOBAL

£17a month, £15 for broadband customers

May 2026first UK eSIMs

The brand

Community Fibre is a fibre broadband provider in London. It wanted a mobile offer under its own name, for home and for travel, without becoming a mobile operator.

Two products, two networks

At home on Gamma, abroad on 1GLOBAL

Gamma

Unlimited UK eSIM

Unlimited data, calls and texts
£17 a month, £15 for home broadband customers
A flexible monthly plan
Fair usage policy

1GLOBAL

Travel eSIM

Local data in 160+ countries
Plans from £2.29
Save up to 96% on roaming
Countries and regional plans

What runs on Zappter

Everything between the two networks and the customer

The branded app

One app for both eSIMs, in Community Fibre colours.

Monthly subscriptions

Recurring card payments, renewals and failed payments.

Number porting

Numbers move in and out with PAC and STAC codes.

Usage and fair use

Monthly usage checked against the fair usage limits.

Fraud and stock alerts

Activation spikes and running low on numbers are flagged.

Call records

Call, text and data records imported from Gamma.

Keep your number

Switch to Community Fibre with your number

Order

Pick the Unlimited UK eSIM, pay by card.

Code

Send the PAC or STAC code from your old provider.

Switch

The number moves over on the switch day.

Online

Unlimited data, calls and texts on Gamma.

Support in the app

One AI agent for both eSIMs

A person steps in when a case really needs one.

eSIM questionsUK eSIM setupTravel eSIM setupActivationInstallationQR codesRoaming and APNDevice compatibilityBilling and refundsCancellationPorting PAC and STACAccount

Who owns what

The brand owns the customer. Zappter runs the platform.

What the brand owns

The Community Fibre brand
The plans and the prices
The customer and the relationship

What Zappter runs

The app for both eSIMs
Subscriptions and porting
Activation and support tools
Gamma and 1GLOBAL connections

Zappter runs the platform. Community Fibre owns the brand, the prices and the customer. Plans and texts change in the platform, not in an app release.

The networks