Case study · Zappter eSIM

Terrtel. Travel data,
support by an AI concierge.

A travel eSIM brand. Its app runs on the Zappter eSIM platform, and every support question is answered by an agent.

Request a demoSee the eSIM offer
Does my eSIM work in Japan?
Terrtel concierge
Yes, Japan is covered. Install it at home, it connects when you land. Want me to show the plans?
My data is slow abroad
Terrtel concierge
Let's check data roaming and the APN together. One minute.
Terrteltravel eSIM brand
190+countries in the app
1 productthe data-only Travel eSIM
1GLOBALnetwork and payment
1 AI conciergefor all support
The brand
TERRTEL

Terrtel Global Corporation sells travel data to people who fly, in more than 190 countries. One product, the data-only Travel eSIM. The app, the shop, the payment and the support run on the Zappter eSIM platform.

What runs on Zappter

Everything between the network and the traveller

The app and the shop

A branded app and shop in Terrtel colours.

Countries and plans

Country pages and data plans, priced in pounds.

Activation and payment

eSIM activation and payment through 1GLOBAL, saved cards on the profile page.

The support concierge

One AI agent answers every support question.

The support concierge

Every question a traveller asks, answered by an agent

A person steps in only when a case really needs one.

Does my eSIM work in Japan?
Terrtel concierge
Yes, Japan is covered. Install it at home, it connects when you land. Want me to show the plans?
My data is slow abroad
Terrtel concierge
Let's check data roaming and the APN together. One minute.
Plan recommendationsCoverageActivationInstallationQR codesRoaming and APNDevice compatibilityCarrier locksSlow dataHotspotData usageTop-upsBilling and refundsAccount and security
The purchase

From Get started to My eSIM

01
Choose

A country, a plan, the price in pounds.

02
Pay

A saved card on the profile page, through 1GLOBAL.

03
Ready

"We're getting your eSIM ready"

04
My eSIM

One button to the eSIM, its data and top-ups.

Who owns what

The brand owns the customer. Zappter runs the platform.

What the brand owns
  • The Terrtel brand
  • The plans and the prices
  • The traveller and the relationship
What Zappter runs
  • The app and the shop
  • Activation and payment
  • The support concierge
  • The network through 1GLOBAL

Zappter runs the platform. Terrtel owns the brand, the prices and the traveller. Plans and texts change in the platform, not in an app release.

The network

One network behind every activation

Your brand sells. Zappter runs the business. 1GLOBAL connects.

Terrtelname, prices, customers
Zappterapp, billing, care, run by z0 agents
1GLOBALGSMA-accredited global network
200+ destinationsevery activation, every country
60m+subscribers on 1GLOBAL
200+destinations
GSMAaccredited
0licences you need
More

More case studies

1FREEDOM: an eSIM app that is only a chat
1FREEDOM: an eSIM app that is only a chat
Say where you travel, tap, you are online. A chat-only travel eSIM built by Zappter and run by agents through z0.
Read more
yallo Travel eSIM: a Swiss brand's own travel eSIM app
yallo Travel eSIM: a Swiss brand's own travel eSIM app
A travel eSIM shop and app under the yallo brand, in German, English, Italian and French, priced in CHF, on the Zappter eSIM platform.
Read more
Community Fibre: two networks, one brand
Community Fibre: two networks, one brand
The London fibre provider sells an Unlimited UK eSIM on Gamma and a Travel eSIM on 1GLOBAL, in one app on the Zappter eSIM platform.
Read more
Terrtel: travel data, support by an AI concierge
Terrtel: travel data, support by an AI concierge
A travel eSIM brand in 190+ countries on the Zappter eSIM platform. Every support question is answered by an agent.
Read more
All case studies →
Your brand

Your own travel eSIM.

A branded app and shop, activation in minutes, billing and support, on the Zappter eSIM platform.

Request a demoSee the eSIM offer