Case study · Zappter EngineReplaced in three months.
A field-service tool more than ten years old, wired into more than ten systems, rebuilt on Zappter Engine without losing a workflow.
Orange Moldova runs the mobile and fibre network of the whole country. Its field engineers install, repair and upgrade connections every day. The tool that planned their work was more than ten years old and wired into more than ten other systems. Orange needed a modern one that kept every workflow and every connection.
One tool for the office and the road
Engineers and appointments on one map, dispatched with one click.
Shifts, rotations, absences and holidays for every hub.
The engine proposes the right engineer and the right slot.
REST endpoints to TM Forum standards, so the other systems keep working.
The day's appointments, the documentation and the reporting on one screen.
The right engineer, in the right slot
The booking engine looks at four things, then offers only the slots that can really be kept.
Every address belongs to a hub and its engineers.
Travel to the address is added to every job.
Repair, service, installation: each has its own duration.
Only engineers with the skills the job needs.
Built to TM Forum standards
REST endpoints read and change slots and appointments, so Orange's other systems kept working with the new tool from day one.
/searchTimeSlotSearch for available slots/appointment/{id}Get an appointment/appointmentBook an appointment/appointment/{id}Update an appointmentThe customer owns the process. Zappter runs the solution.
- The process and the data
- The engineers and the hubs
- The customer appointments
- The field-service planner
- The engineer app
- The TMF APIs
- Hosting and changes
Orange owns the process, the data and the engineers. Zappter built the tool and runs it on Zappter Engine.
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Your own solution.
Built on Zappter Engine, under your own address and login, changed in weeks.