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FAQ

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Beginner & Signup

Getting started with Zappter App Builder.

Where can I see the plans and signup?

Please check it here: https://www.zappter.com/

Is the signup process easy?

Absolutely, as simple as choosing your plan and signing up. Once you're signed up, our quick walkthrough will interact with you on a few steps to have your app running with your first product.

Where can I get the exact monthly costs of the app to my business?

You can use Zappter's Price Calculator to check the monthly costs. The Price Calculator gives you detailed information on:

1. Cost to your core business module.

2. Additional features that you can add to the core business module.

3. Costs to personalize your domain & publish on app stores.

4. The storage costs.

Where can I get the exact monthly costs of the app to my business?

You can use Zappter's Price Calculator to check the monthly costs. The Price Calculator gives you detailed information on:

1. Cost to your core business module.

2. Additional features that you can add to the core business module.

3. Costs to personalize your domain & publish on app stores.

4. The storage costs.

General

Choosing Zappter App Builder as your platform to build apps.

Can I build an app without any coding skills at all?

Yes, with Zappter App Builder you don't need programming skills to create your app and customize it to your brand identity to stand out. Zappter is incredibly user-friendly, so you can do most things with a simple drag and drop.

How long does it take to create an app using Zappter App Builder?

It hardly takes 2 – 3 minutes to create your first app. From there, you can keep on continuing with maintaining your content.

Can Zappter App Builder handle all my business needs?

Zappter App Builder has been developed to support complex business needs and is scalable to suit your business requirements by adding an extra plugin to extend the target feature. Please check out our marketplace plugins that help target your business needs and give competitive advantages over others.

How much does it cost, or is it expensive?

Zappter App Builder has been developed to work with businesses of all sizes. Small businesses can easily afford their functionalities. As you grow, you can add more functionalities to suit your scalability.

Please check out Zappter's Price Calculator 

Can I test the Zappter App Builder for free?

Zappter App Builder is absolutely free. No trials, no hidden costs!

Do I own my app, created with Zappter App Builder?

Zappter App Builder is a platform that you use to build your business solution. So, you own your app and its intellectual property rights, not Zappter.

How many accounts can I create with Zappter App Builder?

You can create as many accounts as you want. However, you can run all your businesses with a single account that simplifies your day-to-day management.

Do I need any training to manage & maintain my app?

Zappter App Builder doesn’t need any special training to get started or managing in the long run, as it is simple and user-friendly while all the heavy tasks are handled by the Zappter in the backstage. However, there is plenty of user documentation available for your support.

How is Zappter App Builder different from other app building platforms?

Zappter App Builder is more than an app builder. It's an enterprise mobility solutions builder too; it satisfies end-users as well as organizations.

What if Zappter App Builder can’t address my business needs?

If you don't find a plugin that addresses your demands, you may request a custom solution as well. Get in touch with us, please.

What is my Service Level Agreement (SLA) as a Zappter App Builder user?

When you sign up with Zappter to build your app, you enter into an SLA with us. You will have access to our Support Portal where you can create support tickets for your cases. On the end-user side, Zappter will make sure your app continues to work in circumstances if Apple or Google releases any updates to their OS.

Where can I get the exact monthly costs of the app to my business?

 

You can use Zappter's Price Calculator to check the monthly costs. The Price Calculator gives you detailed information on:

1. Cost to your core business module.

2. Additional features that you can add to the core business module.

3. Costs to personalize your domain & publish on app stores.

4. The storage costs.

 

Subscription & Licensing

Subscriptions and app store publishing questions.

Does the free plan expire?

No, you can stay with the free plan as long as you want and subscribe or install plugins from the marketplace.

What benefits do I have with a paid version?

Can I cancel my app subscription at any time?

Yes, you can at any time. After cancellation, you can still reactivate your previous subscription to resume.

Can I get back to the free plan after my app has been published?

You can, but your account will have a limited storage and standard features available to free plan.

Can I unsubscribe a plugin that I no longer want to use without affecting my app?

Sure, you can at any time. It won't interfere with your app's other functionalities.

Apple Developer Account and Google Developer Account

App store developer account related questions

Do I need an Apple developer account to publish my app on App Store?

No, you don't need an Apple developer account to publish your app on App Store as we publish your app with Zappter AG's Apple developer account.

When you sign up with us, you enter into a contract with Zappter AG to develop your customized mobile app. Hence, as your development partner, we own the code and the binary/app to publish your app on App Store with our Apple developer account. 

Apple guideline requires:

When you work with commercialized template providers and app generation services who mass produce cloned apps of templated versions, Apple guidelines require that customers submit their apps with their own Apple developer account for publishing.

However, we are not:

  • a commercialized template provider
  • or an app generation service.

Marketplace & Features

Questions on addressing your business needs.

What is the Zappter Marketplace?

Zappter marketplace has a collection of premium and free plugins, app themes (designs) along with user manuals, ratings, and customer comments. It also gives you access to Zappter Community discussions.

What are plugins?

Plugins add and expand your app with specific features to satisfy your business requirements.

Can you give an example, how Zappter App Builder is different?

For instance, when Zappter builds a perfect e-commerce store for your end-users, at the back office, it can help your organization to effectively manage your order tracking, inventory, warehouses, customer engagement & relationship strategies.

Can I have a unique UI for my brand?

Of course, you can. There are three ways you can design your UI: (1) Use Zappter standard UI, (2) Use one of our professionally designed themes, (3) Use Zappter's Design Manager to customize your UI.

Am I going to design my app's UI?

You can pick one of our professionally made design templates that best suits your business. Or if you want your design fitting into your mold, you can build it from square one; it's easy too, with Zappter App Builder's drag-and-drop content editor.

Is there a learning curve to customize my UI using the Design Manager?

You need to understand the basics, but it takes only a few minutes to get you started with the Design Manager with our brief user document.

Can I create a multilingual app with Zappter App Builder?

Yes, you can. Look for the Multilingual App plugin in our Marketplace for additional details and setup information.

Can I add e-commerce features to my app?

Yes, you can. Please check for the E-Commerce plugin in the Zappter marketplace. You also have the tutorials and user docs of it.

Can I create an app for taking online appointment bookings?

Yes, you can. Please check for the Reservation & Booking System plugin in the Zappter marketplace. You also have tutorials and user docs of it.

Can I add an online chat to my app?

Yes, you can. Please check for the Chat plugin in the Zappter marketplace. You also have the tutorials and user docs of it.

How can my Zappter app help with marketing at a later stage?

Zappter App Builder doesn't play any direct role in your marketing strategies.  However, your app will have access to a range of tools to assist in building your marketing campaigns to suit your plans.

Can I use push-notifications to geotarget my users?

Yes, you can. Please check for the Push-Notifications plugin in the Zappter marketplace. You also have the tutorials and user docs of it.

Can I use Smart Banners for my app?

Yes, you can. Please check for the Banners plugin in the Zappter marketplace. You also have the tutorials and user docs of it.

Can I create a landing page for my app?

Yes, you can. Please check for the Landing Pages plugin in the Zappter marketplace. You also have tutorials and user docs of it.

I am using a third-party solution to manage my marketing strategy; how Zappter App Builder can help here?

Zappter app can integrate with some of the leading all-in-one, purpose-built marketing tools, enabling you to manage your campaigns in one place. Please check our marketplace to see supported platforms.

Technical

End-user device support to Zappter App Builder server related questions.

Do I need any mobile devices to build my app?

No. All you need is an internet connection and a computer to build your app for iOS and Android devices. When editing your content, the inbuilt iPhone-emulator on the editor reflects your changes.

Can my app work as a mobile website?

Zappter App Builder produces a PWA, an iOS app and an Android app. Yes, you can use as the PWA as a website.  

Can I connect my domain to my app?

Yes, you can. Look for Custom Domain plugin in our marketplace. The plugin’s documentation explains step by step on how to connect your domain with the app.

Which internet browsers are supported (app building & web app users)?

We support all popular browsers with the latest versions, including MS Edge. Chrome, Firefox, Opera, Brave, or other popular ones. The recommended browser is Chrome.

Which version of iOS & Android does the app support?

Zappter works on all versions of OS the users currently using.

Does it work on all devices?

Yes, it does, Zappter has been designed to work on any sort of devices. No matter which browser, OS or device. Zappter works device independently.

What about speed and server availability?

Our server architecture is distributed across multiple regions and clustered. If there is a regional issue with one server, the users will be connected to a different server.

What security does Zappter App Builder use?

All critical information is encrypted, and personal data is not stored on mobile devices. When you subscribe to Plus, you'll get your own dedicated database.

Legal & Data Protection

About our data protection policy, privacy policy, and privacy notice.

Am I legally bound by the laws to protect my privacy and sensitive data when I sign up with Zappter?

We take data security and user data abuses seriously and endeavor to protect your data. In addition to maintaining highly secured infrastructure digitally and physically using world-class security tools, we employ strict security policies and procedures to ensure your privacy and data protection. For more information, please visit our Privacy Policy page.

Does Zappter take responsibility in case of data theft, breach, loss, or unauthorized access to my data?

Zappter maintains a strict policy on data security, privacy protection, and stability of the platform. However, the data security policies and procedures of Zappter, within the context of app builder, were designed to assume that user organizations would implement specific measures within their control to achieve the goal collectively through shared-responsibility as defined by various information security frameworks. 

 

For instance, 

User account policies, Offline security of customer data, Notifying Zappter of suspicious activities, Adhering to Zappter's best practices, Protecting payment provider's confidential API keys.

 

For more information, please check section 4.2 Obligations under the Terms & Condition page.

Do you provide a contract?

The contract about using Zappter and other services offered by the platform is consented to by agreeing to the option "I agree to the General Terms and Conditions" during the user account's online registration.

App Store Questions

FAQs on publishing and app store related.

How long does it take to get published in Google Play Store and Apple App Store?

On the Google Play Store, it may take 24 hours. On Apple App Store, it might take up to 15 days. These are estimates based on experience only since we don’t have control over the app stores. Therefore the actual waiting time to submit your app is about 7-14 days.

Can I modify my content after the app has been published in the app stores?

You can modify your content at anytime and in realt-time. A few things must be re-submitted to the app stores such as when you change the app icon, app startup image (splash screen), app name, app description, categories, keywords, and the mobile website URL.

How much does it cost me to publish the app on App Store or Play Store?

It doesn't cost you anything, and it's completely free on your side. We take care of the app stores' presence and submit your app for publishing on both, App Store and Play Store when you have prepared the submission data.

For more information on preparing submission data, read the plugin guide on Publish iOS & Android App