If you do not have installed a valid SSL Certificate on your printers, you might face some issues. Here is a list on how to solve them.
iOS App
When running the workstation on an iOS device (e.g: iPad, iPhone), with the app downloaded from the app store, you can print without any issues.
iOS Web-App
When running the workstation on an iOS device (e.g: iPad, iPhone), via your Web-App link (e.g. on Safari) you need to turn off SSL (not recommended).
1. To do this, go in the admin under "Settings > Security Settings". Enable the setting "Allow unsecure sites".
image.png344.35 KB
2. Now open your web-app link with "http://" instead of "https://". Login into your workstation and now you can print again. This solution in general is not recommended.
Android App
Printing from a workstation on an Android device, with the app downloaded from the app store, is not supported and does not work. Please use the web-app solution below instead.
Android Web-App
When running the workstation on an Android device, via your Web-App link (e.g. on Chrome) you need to add the printer ip-addresses and mark them as "secure".
1. Open your Chrome Browser on your Android and type in the address bar "chrome://flags"
2. Search in the search bar for "insecure". Enable the two settings:
- Insecure origins treated as secure - Allow invalid certificates for resources loaded from localhost
Afterwards, in the setting "Insecure origins treated as secure" enter your printer ip-address with "https://" in front. Example: https://192.168.100.82.
image.png394.12 KB
3. To finalize, click on bottom right on "Relaunch". You should now be able to print from your Android Web-App.
Windows or Mac
When running the workstation on a Windows PC or a Mac, you must use the Chrome Browser.
1. Open your Chrome Browser and type in the address bar "chrome://flags"
2. Search in the search bar for "insecure". Enable the two settings:
- Insecure origins treated as secure - Allow invalid certificates for resources loaded from localhost
Afterwards, in the setting "Insecure origins treated as secure" enter your printer ip-address with "https://" in front. Example: https://192.168.100.82.
image.png394.12 KB
3. To finalize, click on bottom right on "Relaunch". You should now be able to print from your Windows or Mac.
