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Receiving Requests - Workstations

Handling requests

Receiving customer orders, and managing them is the responsibility of the staff, who use the stations to do their tasks daily.
Log in to workstations to manage your user requests:
1. Admin > Team > Stations. Click on an existing station where you want to log in.
  Note that the term 'station' and 'workstation' are used interchangeably in the app and the documentation. 
Select:
  • Edit: If you want to edit the station
  • How to login: To log in to the station
  • Change the password: To change the password of the station
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2. Log in.
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3. Login details are displayed with a link to log in. 
  • Use, 'Sign in to browser' options to use an internet browser to sign in to your stations
  • Use, 'Sign in with your app' option to use your mobile device with the app as a station
  • The option, 'Log in as admin' allows you to use a station to log into your Admin module
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4. Login displays with name and password. Click on the 'Sign in' to log in to the station.
Once logged in, a station looks like below:
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Receiving requests

1. There are six parts to a station's dashboard:
  • Incoming
  • Completed
  • Deleted
  • Online Bookings
  • Events
  • Closing 
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2. Incoming: Whenever a workstation receives an order, booking, request, or an event, you see them under this option with the 'type' field differentiating what is received.
Customer requests appear as orders.
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3. Click on the 'Edit' button above and the below options appear.
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  • Accept: Accept the request and notify the user who placed the order. The request disappears from the 'Incoming' order list
  • Reject: Cancel the order
  • Pending: Put the request on hold. The request will continue to remain in the 'Incoming' orders list with a greyed out status, 'Pending'
  • Print: Print the order
Request System